Frequently Asked Questions

Got questions about my store or books? I'm here to help! Here are the most common questions readers ask about The Loveland...

How does my store work?

It's simple! When you buy a book from The Loveland:

1. You'll get an email with the subject line "Your books are here!"
2. This email contains a link to BookFunnel
3. You can download your e-book through BookFunnel to ANY device you like - iPhone, iPad, Kindle, Nook, or any e-reader!

For audiobooks (when available), it works the same way. You'll be able to download MP3 files that work with any audio app.

For paperbacks (when available), I'll ship your order within 1-2 weeks and send you a tracking number. All packages come weather-proofed and insured to ensure your books arrive in perfect condition!

Can't find your books?

If you're having trouble finding your purchase:

• Visit your BookFunnel library - Log in with the same email you used for your purchase
• Still don't see your books? Email BookFunnel's helpful support team at help@bookfunnel.com with your order number and email address

Can I get your books elsewhere?

Absolutely! My books are available at these retailers in addition to local libraries:

• Amazon
• Apple Books
• Kobo
• Barnes & Noble
• Google Play
• Smashwords

However, there are special perks to shopping at The Loveland:

• Exclusive bundles - My e-book bundles are only available on my website at special discounted prices you won't find elsewhere
• Special offers - I can offer you deals, discounts, and coupons that retailers don't allow
• Signed paperbacks (when available) will come with exclusive goodies like stickers and bookmarks

Will you offer paperbacks on your direct store?

Yes! Signed paperbacks will be available in the future on my direct store. When they launch, I'll include free surprise goodies with every order - things like stickers and bookmarks that you won't find anywhere else!

Until then you can find my available paperbacks at all popular online book retailers.

What's the reading order?

Each of my stories works as a standalone romance with one main couple who gets their happily ever after. You can read them in any order you like!

But if you prefer a specific reading order, you can find the complete reading list for all my books here.

Where can I find bonus scenes?

All bonus scenes are available here on my website.

I regularly update this page with new bonus content, so you might want to bookmark it! Don't forget to check the bottom of the page and click the page numbers to load even more bonus scenes.

How do I contact Lily?

• For help with digital purchases: Contact help@bookfunnel.com (include your email and order number)
• To reach me directly: Fill out the form on my contact page

I LOVE hearing from my readers! ❤️