Privacy Policy
Last updated: February 26, 2025
Welcome!
This Privacy Policy explains how Lily Love ("we," "us," or "our") collects and uses your personal information when you visit The Loveland store or make purchases from us.
By using our website, you agree to this Privacy Policy. If you don't agree, please don't use our site.
Changes to This Policy
We may update this policy occasionally. When we do, we'll post the new version on our website and update the "Last updated" date above.
What Information We Collect
Information You Give Us:
- Contact details: Your name, address, phone number, and email
- Order information: Billing address, shipping address, payment confirmation
- Account information: Username, password, security questions
- Customer support information: Messages you send us when you need help
Information Collected Automatically:
- Usage data: How you access and use our site
- Device information: Browser type, IP address, device type
- Shopping data: Items you view, add to cart, or purchase
Information From Other Sources:
- Payment processors: Payment information to process your orders
- Shopify: Information related to our online store platform
- Marketing partners: Data that helps us show you relevant products
How We Use Your Information
To Provide Our Services:
- Process payments and fulfill orders
- Create and manage your account
- Arrange shipping and handle returns
- Send notifications about your purchases
For Marketing:
- Send you emails about new books, deals, or updates
- Show you advertisements for books you might enjoy
For Security:
- Detect and prevent fraud
- Keep your account safe
To Improve Our Store:
- Provide customer support
- Make our website better
- Understand how people use our store
Cookies
Like most websites, we use cookies (small data files stored on your device) to:
- Remember your preferences
- Keep track of what's in your cart
- Understand how people use our site
- Improve our store
You can set your browser to decline cookies, but this might limit some features of our site.
Who We Share Your Information With
We may share your information with:
- Service providers: Companies that help us run our business (shipping, payment processing, customer support)
- Marketing partners: To help show you relevant products
- Shopify: The platform that powers our store
- When required by law: To comply with legal obligations
We don't sell your personal information to third parties.
Third-Party Links
Our website may link to other sites we don't control. If you click these links, you'll be subject to their privacy policies, not ours.
Children's Privacy
Our store isn't meant for children. We don't knowingly collect information from anyone under 16 years old.
Security
We take reasonable steps to protect your information, but no system is perfectly secure. We recommend using secure passwords and not sharing your account details with others.
Your Rights
Depending on where you live, you may have rights to:
- Access personal information we have about you
- Delete your personal information
- Correct inaccurate information
- Receive a copy of your information
- Withdraw your consent for us to use your information
To exercise these rights, please contact us using the information below.
Email Preferences
You can unsubscribe from marketing emails anytime by:
- Clicking the "unsubscribe" link in any email
- Contacting us directly
Even if you opt out of marketing messages, you'll still get important emails about your orders.
International Customers
Your information may be transferred and stored in countries outside your own. When we do this, we use appropriate safeguards to protect your information.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please visit our contact page or email shop@lilylovewrites.com.
Thank you for trusting The Loveland with your information!